General Terms and Conditions
1. Scope of application
The present general terms and conditions regulate the legal relationships between Aristo Immobilien GmbH, (hereinafter referred to as CityLodge/ CityLodge St.Gallen) for the subject of provision of guest room accommodation and their customers (hereinafter referred to as ´guest´ / ´guests´). By completing booking the guest fully agrees to the terms and conditions. The terms and conditions are available at any time on www.citylodge-stgallen.ch
2. Rates and Payment
Prices listed on third party websites may vary from those listed on the CityLodge website. Room rates listed on the CityLodge website are given in Swiss francs (CHF) and include service fee and VAT, and do not include bank charges that may apply. Parking space, breakfast and other meals are not provided, thus not included in the room price.
2.1. Room rate includes:
Selected room by the guest, full-furnished as described
Wireless connection WIFI
Streaming services (Netflix)
Set of towels, beddings
Use of communal kitchen, and coffee corner area on the third (top) floor of the building
Access to self-service laundry room on the ground floor
Final cleaning after guest check-out.
Associated utility expenses during stay of the guest (electricity, water, heating)
Basic cooking supplies provided by CityLodge.
Additional cleaning, bedding and towels change is offered for long-term bookings over 7 consecutive days.
2.2. Payment options
Card payment method is a default for the CityLodge website. Alternatively, payment via bank transfer is accepted. For the booking to be complete and check-in information available to guests, payment via bank transfer is required to be paid in full, with a corresponding receipt issued by the bank provided to CityLodge at least 1 day prior check-in date.
2.3. Bank details
Account holder: Aristo Immobilien GmbH
Bank: Neue Aargauer Bank (Credit Suisse)
Address: Rütistrasse 13, Zollikon
IBAN: CH8405881255496851001
Swift Code / BIC: AHHBCH22XXX
3. Arrival and departure times
Guest rooms are available for check-in from 15:00 hrs on the day of check-in and until 11:00 hrs on the day of check-out. In the event of earlier arrivals and/or later departures, a special request should be made with the staff member in advance. Arrangement of early check-in and late check-out is a subject to availability. In order to guarantee an early check-in, the room should be booked for the previous night. Should the room remain occupied on the day of departure beyond 11:00 hrs without prior agreement, CityLodge reserves the right to invoice the guest for 50% of the room price (up to 18:00 hrs,) or for 100% of the room price (after 18:00 hrs).
4. Conditions of cancellation
Free of charge cancellation period is possible up to 7 days before check-in date, until 12:00 hrs. In the event of later cancellations other than the above mentioned, no-shows or earlier than scheduled departures, CityLodge will invoice the guest for 100% of booked services.
5. House Rules
5.1. SMOKING: Smoking in the rooms, in the windows and everywhere indoors in CityLodge is strictly forbidden and a subject to CHF 300.- fine. Smell and signs of smoking inside are considered as non-compliance with non-smoking rule. Smoking is allowed in the outdoor area of CityLodge.
5.2. QUIET HOURS: General quiet hours established in CityLodge between 22:00-07:00 hrs. CityLodge can not be used for parties, social events and gatherings.
5.3. PETS: In the interest to preserve interior in its original condition, CityLodge is not listed as a pet-friendly accommodation. CityLodge reserves the right to invoice guests for any damage caused by pets.
5.4. ADDITIONALLY: In the rooms and generally in CityLodge it is forbidden for the guests to do business (selling products or services) with visitors and /or guests. Any use of the room for any purpose other than that of accommodation is prohibited.
6. Prohibition of Transfer use of Rooms
Guests prohibited from subletting or subletting booked rooms. If the contracting party violates this prohibition, CityLodge shall be entitled to cancel the corresponding booking.
7. Withdrawal right
CityLodge shall be entitled to refuse the contracting party access to CityLodge if, upon arrival of the customer, there are indications that the customer is under the influence of alcohol or substances, or if the customer behaves in an abusive manner towards the staff members or other persons.
CityLodge is entitled to expel and to terminate the accommodation contract with him without notice if guest and/or their visitor repeatedly disturbs the peace or harasses or insults the hotel staff or other persons.
8. Liability
Guest shall be liable to CityLodge for all damage caused to the premises. CityLodge is not held responsible for damage and theft done in its premises, acts of carelessness or negligence by the guest, any physical injury, sickness, death, damage, or additional expenses incurred by guests, or visitors regardless of the cause.
The following contract is a subject to Swiss law exclusively. In all matters relating to the conditions of contract, jurisdiction for arising disputes at the respective courts at the location of CityLodge applies.
Sankt Gallen, March 2021