Privacy Policy

By visiting our web site, the guest accepts the practices described in this policy document. CityLodge reserves the right to change the privacy policy from time to time and guests are requested to visit our website to learn about the recent changes. CityLodge ensures that guests’ personal information is handled as per this policy. We request our guests to read this policy document carefully.

What personal information is collected by CityLodge St.Gallen?

We may collect the following personal information: Guest name and contact details, modes of communication, title, job designation, business address, credit card details, dates of arrival and departure. We may also record details on guest´s travel companions who they stay with, including their names and contact details.

Besides the above, we may also collect the following:

  • If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.

  • When you make a request for modification of reservation, by contacting us directly.

  • When you contact us with other related questions, requests, comments.

How does CityLodge St.Gallen use personal information collected from its guests?

We use guests’ personal information to provide them with the services requested from CityLodge: to help guests make room reservations, to provide them with additional information around their stay. Communication with guests is done by email, direct mail and phone.

How does CityLodge St.Gallen handle personal information of their guests?

To ensure quality service and guests safety, personal information may be shared exclusively between CityLodge staff members. CityLodge St.Gallen expressly does not sell or transfer any information to any other party outside.

How does CityLodge St.Gallen handle personal information of their guests, including third parties?

We may use services of third parties to provide certain products and services like credit card billing and reservations services, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified CityLodge St.Gallen. 

CityLodge St.Gallen with or without a notice to its guest, may share guest information in order to comply with applicable laws or respond to governmental inquiries, situations of an emergency, requests from public authorities, to comply with valid legal process, to protect the rights, privacy, safety or property of CityLodge St.Gallen, Aristo Immobilien GmbH, its guests, employees or the public.

How long do we retain personal information?

We retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. Note that we may need to retain certain information for recordkeeping purposes and/or to complete transactions (e.g., when you make a reservation), and you may not be able to change or delete the Personal Data you provided until after completion of such reservation.

CityLodge has a strict policy regarding protection of guests’ personal information and will take the necessary measures to:

  • Protect guests’ personal information collected against unauthorized access or disclosure.

  • Keep the guests’ personal information up-to-date.

  • When guests transact online, we seek to protect their personal information that they provide.

  • Ensure that reasonable measures are taken to maintain the confidentiality of personal information about guests.

To ensure your security:

  1. For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

  2. We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow children to submit personal information without prior permission.

  3. If a corporate credit card is used, the billing information may be shared with the employer.

  4. In the interest of both parties, it's required that guests provide up-to-date, correct and reliable information while making their reservation.


Sankt Gallen, March 2021